NHCRWA implements Stage 2 of the Drought Contingency Plan
The City of Houston (COH), the primary source of water for the North Harris County Regional Water Authority (Authority), has entered stage two of their Drought Contingency Plan, effective on August 27, 2023. The COH’s drought response calls for mandatory water conservations efforts to reduce water use, that will reduce the daily volume of water delivered. The Houston Public Works Release can be found under https://cityofhouston.news/stagetwodrought/ .
As required by the Authority’s Drought Contingency Plan, the Authority must enter Stage 2 of our Drought Contingency Plan, when the COH enters into Stage 2 water shortage of their Drought Contingency Plan. The Authority’s Drought Contingency Plan requires that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:
Harris County MUD 16 is required to implement Stage 2 of our Drought Contingency Plan:
All Customers of Harris County MUD 16 are restricted to the following:
- Repair detectible water leaks within 72 hours of discovery;
- Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets. Additional water conservation tips can be found at www.irrygator.com;
- Limit outdoor irrigation to the hours 7:00 p.m. and 5:00 a.m. of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
- Sundays and Thursdays for single-family residential customers with even-numbered street addresses
- Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and
- Tuesdays and Fridays for all other customers
Compliance with the above requirements is mandatory.
PAYMENT OPTIONS
The District has contracted with First Billing Services to provide more payment options to our customers.
1) U.S. Postal Service: The customer can pay by mail with the return envelope provided with their billing statement. (Eagle Water Management • P.O. BOX 12149 • Spring, TX 77391)
2) In Person: The customer can always bring a payment (cash, check or money order – no cards) by our office, Monday through Friday, 8:00 a.m. to 4:00 p.m. (Eagle Water Management • 5118 Spring Cypress Rd. • Spring, TX 77379)
3) Drop Box: For after hours, our drop box is available and under surveillance at all times. The drop box is located directly outside of our front door. (Eagle Water Management • 5118 Spring Cypress Rd. • Spring, TX 77379)
4) Online Bill Pay: The customer can pay electronically through their own bank account and their bank will send a physical check via U.S. Postal Service.
5) Online Payments: Log onto https://eaglewater.firstbilling.com to access the online portal. Register your account OR pay as a guest!
6) Live Agent Assisted Payments: Call 1-855-270-3592 for live agent assistance.
7) Automated Phone Payments: Call 1-855-859-3621 and follow the prompts to listen to your balance and make a payment. This service is available 24/7.
8) Text & Pay: Register your account via the online portal (https://eaglewater.firstbilling.com) to sign up for Text & Pay.
9) Direct Payment Plan (Automatic Monthly Payments): Log in online OR contact First Billing at 1-855-270-3592 to sign up for automatic payments. Each month, you will receive emails confirming the payment was successful.
10) E-Billing: Log in online OR contact First Billing at 1-855-270-3592 to sign up for e-billing.
The above options are not available for returned payments/checks or terminated service payments. Customers with returned check, returned account fund items and terminated service must come to the Eagle Water Management office located at 5118 Spring Cypress Road, Spring, Texas 77379 with a cashier’s check or money order to settle their accounts.
Please note that neither the District nor the Providers listed above will be responsible for your payments being late. Should you have any questions regarding the payment options, please call 281-374-8989.
For more information or assistance with registration:
Call First Billing Services at 1-855-270-3592 or log into https://eaglewater.firstbilling.com
First Billing Services assesses a fee of 3.99% for each Credit/Debit card and 99¢ for each eCheck transaction.
